Service agreement for Content Solutions

This contract is between Kimberly Broughton (the "Business") and Jessica Morris (the "Client"). The Client is hiring Kimberly Broughton for the services described in this contract.

Duration

This contract shall be effective from June 2, 2025, through September 1, 2025. At the conclusion of this three-month period, both the Service Provider and the Client agree to reevaluate the partnership to determine whether to renew, adjust, or discontinue services. Any continuation beyond this term will require a new written agreement.

Scope of Services

Service Provider agrees to provide services to the Client for the duration of this agreement. Services to be provided include the following:

Website Content & Design Updates

• Implement minor updates to site content including text, images, and colors

• Adjust layout, spacing, and design elements as needed to maintain consistency and branding

• Ensure mobile responsiveness and visual quality across devices

Email Marketing & Automation

• Set up and manage email automations (e.g., welcome series, abandoned cart, post-purchase flows)

• Assist in campaign scheduling and light content structuring (client to provide final copy unless otherwise agreed)

• Ensure integrations with store and/or CRM function as intended

Store & E-Commerce Management

• Add, update, or remove products, categories, and related content

• Manage pricing, discounts, and inventory settings

• Monitor order flow and flag or resolve issues related to product visibility or checkout functionality

Workflow & Growth Consulting

• Advise on digital workflows, tool integrations, and process optimizations

• Offer strategic input on site structure, customer journey, and marketing funnel alignment

• Recommend growth opportunities based on observed performance and client goals

Troubleshooting & Technical Support

• Address site performance issues, bugs, or display inconsistencies

• Manage plugin or extension updates and resolve basic conflicts or errors

• Liaise with hosting support or third-party platforms when necessary

Social Media Community Management

• Monitor and respond to comments, direct messages, and tagged posts on designated social media platforms

• Maintain a consistent, brand-aligned voice in community engagement

• Alert client to critical feedback or engagement opportunities requiring escalation

Payment

The Client agrees to pay the Service Provider a weekly fee of $250 for the services outlined in the Scope of Services section. This fee is applicable to the three-month term of the agreement, from June 2, 2025, through September 1, 2025. This rate reflects current industry standards for the scope of services outlined in this agreement. The Service Provider reserves the right to reassess and adjust fees for any potential continuation or renewal of the contract, based on changes in service scope or prevailing market conditions.

This fee does not include additional costs such as website hosting, advertising budgets, third-party services, or any other external expenses incurred during the provision of services. These costs will be the responsibility of the Client and will be invoiced separately. Additionally, a one-time processing fee for payment will apply, and the amount will be specified at the time of payment.

Full payment is due at the initiation of services, and the payment is non-refundable. Any payment not received by the due date may result in a suspension or termination of services at the Service Provider’s discretion.

Client's Usage and Compliance

The success of these services depends on the Client’s cooperation, timely communication, provision of necessary materials, and granting of the appropriate level of access to all relevant platforms (e.g., website, social media accounts, file storage, scheduling tools). The Client agrees to provide such access in a timely manner to ensure the Service Provider can fulfill the terms of this agreement.

The Client understands that outcomes such as engagement levels, reach, and overall performance are influenced by factors outside the Service Provider's control — including platform algorithms, audience behavior, and market conditions. As such, even with full adherence to best practices and strategies, specific results are not guaranteed. The Service Provider shall not be held liable for any perceived underperformance or unmet expectations under these conditions.

Communication Policy

Client agrees to maintain open, timely communication with the Service Provider. All communication shall occur via phone, text, email, or selected project management system. Delayed responses (i.e. more than 24 hours) may impact service timelines or result in temporary service suspension.

Business Hours

The Service Provider’s business hours are Monday through Thursday, 9:00 AM to 5:00 PM [EST]. Client communications or requests made outside these hours will be addressed during the next business window.

• Weekend Work: Weekend work is not guaranteed and must be pre-approved during regular business hours.

• Urgent Requests: Urgent matters should be communicated in advance to allow proper planning.

Weekly Check-In Availability

The Service Provider shall allocate a recurring 30-minute time slot each week for a check-in meeting with the Client. This check-in will take place virtually or via phone, as mutually agreed upon. The Client is strongly encouraged to take advantage of this opportunity to remain informed of ongoing tasks and to raise any questions, comments, or concerns. Should the Client choose not to utilize the agreed-upon time, the Service Provider shall not be obligated to reschedule or provide an alternative time; however, the Service Provider may choose to do so at their discretion and subject to availability.

Credit and Marketing Usage

Service Provider reserves the right to include a discreet credit on web or digital work completed and may use deliverables for portfolio or marketing purposes unless otherwise agreed in writing. This clause does not grant the Service Provider ownership over the Client’s brand assets or intellectual property beyond what is necessary to fulfill this agreement.

Cancellation

Either party may terminate this agreement by providing written notice. The Client agrees to provide a minimum of thirty (30) days’ written notice if electing to cancel the partnership. In such cases, all work completed up to the date of termination will be prorated and invoiced accordingly. The Service Provider agrees to provide at least fourteen (14) days’ written notice if choosing to end the partnership.

Modifications

This agreement represents the full understanding between the Service Provider and Client and overrides any prior discussions. Modifications must be made in writing and signed by both parties. This contract is governed by the laws of North Carolina, USA.

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